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Thank you for dining at VietNom, where we bring the rich culinary heritage of Vietnam Mumbai, India. This Return Policy outlines our guidelines for returns and refunds related to dining experiences at VietNom.

General Policy

  • We strive to provide every guest with an exceptional dining experience. If you are dissatisfied with any aspect of your meal or service, please bring it to the attention of our staff during your visit so that we can address your concerns promptly.

Return Eligibility

Refunds may be considered in exceptional circumstances, such as:

  • Quality Issues : If you find the quality of the food or beverages to be significantly below expectations or if there are issues with preparation.
  • Service Issues : In case of severe service shortcomings that impact your dining experience negatively.

Refund Process

  • To request a refund, please speak to a manager or supervisor on duty during your visit. We may ask for details about your order or experience to better understand the issue.
  • Refunds, if approved, will generally be processed using the original payment method. Please allow up to 5 business days for the refund to appear in your account, depending on your financial institution.

Non-Refundable Items

  • Completed Meals : Once a meal has been consumed or partially consumed, refunds will not be provided unless there are extenuating circumstances.
  • Gift Cards : Gift cards purchased from VietNom are non-refundable and cannot be redeemed for cash.

Exchanges

  • Exchanges for food items are generally not possible due to health and safety regulations. However, if you encounter an issue with your order, please inform our staff immediately so that we can correct the mistake or replace the item.

Contact Us

  • If you have any questions about our Return Policy or need assistance with a refund request, please contact us at +91 70212 17355 or speak to a member of our management team during your visit.

Changes to This Policy

  • VietNom reserves the right to update or modify this Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website or other communication channels.

Thank you for choosing VietNom. We value your feedback and are committed to ensuring your satisfaction with every visit.